Privacy policy
Information we use
When you contact us, we use the details you provide, which may include your name, country, email, WhatsApp number, WeChat ID, company and inquiry. When you create an account or place an order, we use your email, delivery addresses, order details, communications and transaction status to manage your account and order.
How we use and share information
We use this information to answer inquiries, provide sign-in codes, prepare quotations, process orders, arrange delivery, provide support and protect the service. We use service providers including Cloudflare for website and data hosting and Resend for transactional email. If you use WhatsApp or WeChat, the relevant provider processes that communication. If PayPal payment becomes available and you choose it, PayPal processes the payment under its own privacy policy. We share delivery information with the relevant logistics providers when needed to fulfill an order.
Browser storage
The site uses browser storage for functions such as keeping your cart and language preference, and uses a session cookie to keep you signed in. Clearing browser storage or cookies can remove these preferences or sign you out.
Retention, access and requests
We retain information as needed to respond to inquiries, manage accounts and orders, and meet applicable legal or business recordkeeping obligations. To request access, correction or deletion, or to ask how your information is handled, contact us on WhatsApp or use the inquiry form. We may need to verify your identity and retain records where legally required.